DELIVERY AND RETURN

 

Upon placing an order with HAP Global Pte.Ltd, customers will be notified by email on the estimated delivery time.

Please note that We do not deliver to P.O. boxes or hotels.

We offer the following delivery options:

 

Singapore Deliveries:

 

Our standard local shipping fee is SGD 5.

Please allow 1 - 3 business days to Singapore addresses.

 

International Deliveries:

 

For International Deliveries, additional shipping fees will be calculated based on destinated shipping location.

Kindly note that we may not be able to deliver some items to certain international addresses, due to the classification of liquids as ‘dangerous goods’. If we are unable to deliver these items, we will refund your payment.

 

Customs and Taxes

 

Any customs duty/tax arising out of shipment will have to be borne by the customer. HAP Global Pte Ltd is not responsible for item returned or notified as unclaimed.

 

Returns

 

If you receive the wrong order or a product that is defective or damaged, contact us within 24 hours at marketing@hapglobal.com.sg. We may ask for pictures of the defect as proof before providing a replacement or refund.

Our customer services team will review your request and get back to you within 3 business days. Items will either be replaced with the identical item originally purchased or you can opt to receive a full refund. We will issue you a full refund of the purchase price (minus Discount Points and value of gifts). You will not be charged any additional shipping or handling fees for replacement of such damaged or defective shipments.

Please note that full refunds will only be offered for faulty items or where the item is not as described, however, for reasons of hygiene, safety or under law we are not able to refund or exchange certain products and services unless stated otherwise.

For items that are not damaged or defective, customers must pay an additional 10% of the purchased value of the item, for handling and administration charges for items to be claimed by HAP before resending. Customers must also pay for additional shipping charges for items that are to be re-sent.

 

Backorders

 

Backordered merchandise includes items that are not currently in stock. HAP will make every effort to get the item(s) back in stock as soon as possible. If we haven't been able to ship the item(s) to you in 30 days, an order status email will be sent to you. If, for any reason, we determine that a backordered item is no longer available, we will cancel the item from your order, return the payment to you and notify you via email.

 

Order Errors

 

When you place an order, please double-check your information before you click "submit."

If you realize that you've made a mistake, email us at marketing@hapglobal.com.sg to correct your order. If the order has been dispatched, you will be responsible for the cost of delivery including return. Please view our returns policy for further details.